It is easy to ask for help for any problem with EasyEDA. Please ask your questions in English or Chinese and don’t worry if your English is not good! (Or your Chinese!)

  • just click on Let’s Chat, and then complete and Submit the Support request:

  • About editor usage and skill, please read this tutorial, you only need to view it’s contents and you will find what you want mostly.

  • You can also ask your questions directly in the EasyEDA forum.
    We will try to respond to every post but please be patient. Maybe EasyEDA team is in a different timezone and we are a bit busy, so you may need to wait for a while.

  • If you don’t want your help requests to be public then you can drop us an email to:
    PCB order:[email protected] (At present, Our PCB service is transfer to JLCPCB.com(we are the same company group), any PCB orders problem please contact JLCPCB)
    EasyEDA Editor support: [email protected]

  • If maybe you have a design that you know worked in some other EDA package and you are having problems importing it to EasyEDA, let us know and we will take a look and try to help you to fix them.

  • If you still can’t solve the problem, please send email to us. If it is about schematic and PCB, please attach your file as Json EasyEDA source file

Please note that:

EasyEDA team may not have the time or resources to help you fix all your problems; we may just be able to help you to fix problems commonly encountered by newbies, such as using a drawing polyline in place of a wire, finding a spice model for a simulation or selecting the right PCB footprint.

  • Please note that although some browsers or plug-ins allow you to use gestures, EasyEDA does not work with gestures, so you should disable this function.

  • Simulation editing is not yet fully supported: care must be taken because the last save by any collaborator overwrites all previous saves.

  • It can also find the value text but it cannot step through multiple components with the same value.

  • Take a few moments to think about your username because this is the name that other users will see on your designs and posts if you choose to share them or make them public. Once you have created an account, you cannot change your username.

  • You can use upper and lower case letters, numbers and symbols to make a strong password but don’t forget that the password entry is case sensitive.

  • Except ordering of PCBs directly from EasyEDA.

  • If you always open EasyEDA in the same browser on the same machine, your Anonymous files will appear under the Anonymous Files folder in the left hand panel but you should not rely on this as a way of keeping track of Anonymous files.


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